Send Your Unit to Us Today!
Pack your unit carefully, insure it, and ship it to
us. If you have no boxes or packing material, we
suggest using a professional shipping service, such as
Mailboxes, etc. We recommend shipping via UPS and insuring the item for the full retail price you paid for it, or the replacement value should it be lost or damaged in shipping. Some carriers will not reimburse you for the full price if lost or damaged. They will only cover the "Blue Book" value, which may be substantially lower. We suggest you check with the carrier so you are aware of what they cover. You may be able to purchase additional insurance if needed. Call us if you have questions. For these reasons, we use UPS exclusively for return shipping, we will not use other carriers.
Use sturdy, heavy duty boxes designed for shipping. Wrap the item in bubble wrap. Items must have an ABSOLUTE MINIMUM OF 2 INCHES OF LARGE BUBBLE BUBBLE WRAP on each side, top, bottom, front and back, much more if your unit is heavy, has a glass front panel, etc. We recommend that you place the original box into another box that is at least 2 inches larger on all 6 sides. Use packing material or newspaper rolled into balls between the two boxes as a shock absorber. We will return your unit to you using the same box(es) and packaging as long they arrive in good condition. If packed poorly, we will repack your unit for the return trip. If we have to repack your item, there will be an additional charge to cover time and material plus the cost of a new box if necessary.
Please use LARGE BUBBLE BUBBLE WRAP to wrap your item. WE DO NOT RECOMMEND USING STYROFOAM PEANUTS. As the box gets transported items tend to work their way through the peanuts and land at the edge of the box, getting damaged if the box gets dropped. Carriers will often not cover items damaged if shipped in peanuts. Bubble pack is the best, wrap as much as you can around your unit - 2 inches minimum on all sides, top and bottom.
When packing speaker components, put the drivers face-to-face and tape them together, then bubble wrap. If just sending one driver, place a piece of cardboard over the cone end and bubble wrap well. Use a large enough box so the drivers are well away from the edges of the box.
If you have any questions about packing or shipping, please call us. It's better to spend a few extra minutes packing well than trying to deal with damaged items. If you have a very large, heavy, or expensive unit to send in and don't have the original box and packing, please contact us. We may be able to order the originals for you. Please call or email if you have questions. Finally, please make sure to use our print-out shipping form.
Shipping Address:
Approved Audio Service, Inc
49 Commons Dr.
Litchfield, CT 06759
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