Mail-In Repair Policy
Pack your unit carefully, insure it, and ship it to us, using our print-out shipping form. Please include the remote control--it is often necessary for certain testing procedures and accessing some functions (many DVD players, for example, have an 'enter' button on the remote which is not on the front panel of the player-without the remote, we cannot play a DVD).
Use sturdy boxes-we recommend double-boxing. Please see the information on the Send In Your Unit Today page of our website for shipping instructions.
Some manufacturers stock original boxes and styrofoam packing. If you are shipping an expensive and/or very heavy item, we can check on the availability of the original carton. Please contact us by phone or email if you wish us to check.
If the cost of repairing your unit is $150.00 or less (not including shipping charges), we will proceed with the repair and notify you upon completion to arrange payment. If the cost will exceed $150.00, we will contact you with an estimate. If you decline the estimate, you will be charged return shipping & handling costs only. Return shipping is via UPS, signature required. We will not use an account other than our own for shipping. Units that are checked out on our test bench and are found to have no problem will be subject to a $50 labor charge for time spent testing and evaluating.
Why don't we have flat rates for repairs? Flat rate repairs can be very unfair. Suppose your repair is a very simple one, taking only 10 or 15 minutes and requiring no parts. Why should you pay the same price for a repair which might take several hours and require a load of parts? Doesn't make sense to us. Shouldn't make sense to you.
Payment
Payment for completed items are made online at a secure site via Mastercard, Visa, or Discover. We do not take Amex or Paypal. All overseas units must be prepaid via postal money order or certified funds only.
Warranty
We will warranty the parts we replace and the service we perform for a period of six months from the date of service. Failures caused by mis-use or abuse are excluded.
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