Mail-In Repair Policy
Pack your unit carefully, insure it, and ship it to us, using our print-out shipping form. Please include the remote control--it is often necessary for certain testing procedures and accessing some functions (many DVD players, for example, have an 'enter' button on the remote which is not on the front panel of the player-without the remote, we cannot play a DVD).
Use sturdy boxes-we recommend double-boxing. Please see the information on the Send In Your Unit Today page of our website for shipping instructions.
When we receive your repair, we will email you with the your claim check number. This email will also have a link so you can check the status of your repair online. As your unit proceeds through the repair process, we will email status updates when appropriate. The emails will originate from "system@approvedaudioservice.com". Please make sure your spam filter is setup to allow emails from us to be delivered to you. You may reply to these emails as well, so we will be able to communicate as easily and efficiently as possible.
Some manufacturers stock original boxes and styrofoam packing. If you are shipping an expensive and/or very heavy item, we can check on the availability of the original carton. Please contact us by phone or email if you wish us to check.
If the cost of repairing your unit is $150.00 or less (not including shipping charges), we will proceed with the repair and notify you upon completion to arrange payment. If the cost will exceed $150.00, we will contact you with an estimate. If you decline the estimate, you will be charged return shipping & handling costs only. We normally ship units back with a signature required. We will not use an account other than our own for shipping. Units that are checked out on our test bench and are found to have no problem will be subject to a $50 labor charge for time spent testing and evaluating.
Why don't we have flat rates for repairs? Flat rate repairs can be very unfair. Suppose your repair is a very simple one, taking only 10 or 15 minutes and requiring no parts. Why should you pay the same price for a repair which might take several hours and require a load of parts? Doesn't make sense to us. Shouldn't make sense to you.
Warranty Repairs
If your unit is covered by the manufacturer's warranty, please include a copy of your proof of purchase. The manufacturer will pay for the return shipping of your repaired unit.
Payment
Payment for completed items are made online at a secure site via Mastercard, Visa, or Discover. We do not take Amex or Paypal. When your unit is completed, packed, and ready for shipping, we will notify you via email. The email will contain the total charge for the repair and shipping, and will have a link which will take you to a secure site (First Data Processing) where you may enter your credit card information. As soon as the payment is complete, we will be notified and proceed to ship your unit back to you. All overseas units must be prepaid via postal money order or certified funds only.
Warranty
We will warranty the parts we replace and the service we perform for a period of six months from the date of service. Failures caused by mis-use or abuse are excluded. If there is a problem with the repaired unit within the warranty period, it is your responsibility to return it to us for evaluation. Depending upon our findings, we may elect to reimburse you for the shipping, depending upon the nature of the failure/requirement for repair. We are not unreasonable, we simply operate like all other businesses. If you need another visit to the doctor, you are responsible for getting yourself there. Repairs unrelated to the original problem are not covered by the warranty and will be billed separately. Again, we are not unreasonable. We value your business and want you to be happy with our service. We will be honest in our evaluation of any problems that might occur. We have been in business for over 25 years and have thousands of satisfied customers. We also perform service for 5 of the top audio dealers in Connecticut, and have excellent relationships with all of the manufacturers for whom we provide service.
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[ Adcom | Audio Pro | CAL Audio | Denon | Harman | Marantz | McIntosh | NAD | Onkyo
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